The same information, entered twice.
The field records completed work. The office recreates it for project reporting and billing. Neither team has a dependable view of where the record stands.
Understand
Map the handoff, the approval requirements, and which system owns the record.
Design and build
Create the missing workflow and system connection, with review steps for exceptions.
Operate and improve
Monitor the integration, clarify support ownership, and review where manual work remains.